cbaij FAQ —
Your Questions, Answered

cbaij requires a government-issued National ID card (NID), passport, or birth certificate to complete KYC verification. You will also need to upload a selfie holding your document and proof of your payment method (such as the bKash or Nagad account registered in your name). KYC is typically reviewed and approved within 24 hours.

You must be at least 21 years old to open and use a cbaij account. This applies to all players in Bangladesh without exception. Age is verified during KYC, and any account found to belong to a person under 21 will be closed immediately with all funds returned.

On the cbaij login page, click the 'Forgot Password' link and enter the email address or mobile number linked to your account. You will receive a password reset code via SMS or email within a few minutes. Enter the code, set a new password, and you will be back in your account immediately.

No — cbaij strictly allows one account per person. Operating multiple accounts is a violation of our Terms and Conditions and will result in all accounts being suspended and any balance forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately to resolve the situation.

To permanently close your cbaij account, email [email protected] with the subject line 'Account Closure Request' from your registered email address. Any remaining balance will be refunded to your verified withdrawal method before the account is closed. Closure is processed within 48 hours of confirmation.

Log in to your cbaij account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, confirm the transaction in your bKash app using your bKash PIN, and the funds will appear in your cbaij wallet instantly. The minimum deposit via bKash is ৳200.

Nagad deposits on cbaij are credited instantly in the vast majority of cases. Once you confirm the payment in your Nagad app, your cbaij balance updates in real time — usually within 30 seconds. If a deposit is not reflected after 5 minutes, contact our 24/7 support team with your Nagad transaction reference number.

The minimum withdrawal amount on cbaij is ৳500. This applies to all withdrawal methods including bKash, Nagad, Rocket, and Upay. There is no upper limit on withdrawals for fully verified accounts, though large withdrawals above ৳50,000 may require additional identity confirmation for security purposes.

Most cbaij withdrawals via bKash, Nagad, and Rocket are processed within 1–3 hours during business hours (BST, UTC+6). Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, and Sonali Bank typically take 1–2 business days. Withdrawals submitted during peak periods or on public holidays may take slightly longer.

cbaij does not charge any platform-side fees on deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges according to their fee schedule. Always check your payment provider's current fee structure before transacting.

Yes — cbaij supports deposits and withdrawals via Rocket (Dutch-Bangla Bank Mobile Banking) and Upay in addition to bKash and Nagad. The process is the same: select your preferred method in the Deposit or Withdrawal section, enter the amount, and confirm in your mobile banking app. All four methods are free of cbaij platform fees.

cbaij offers pre-match and live in-play betting on cricket matches including BPL (Bangladesh Premier League), IPL, T20 World Cup, and international Bangladesh Tigers fixtures. You can bet on match winner, top batsman, total runs, wickets, and dozens of other markets. Simply navigate to the Cricket section, choose a match, select your market, enter your stake in BDT, and confirm your bet.

cbaij hosts hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Habanero. Games range from classic 3-reel slots to feature-rich video slots with free spins, multipliers, and jackpots. All slots are playable directly in your browser on desktop and mobile — no download required.

Yes — Aviator on cbaij uses a provably fair algorithm powered by Spribe, a leading crash-game provider. Each round's multiplier is determined by a cryptographic seed that can be independently verified by players, ensuring no manipulation is possible. The published RTP for Aviator is 97%, which is among the highest of any online game.

Yes — cbaij is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download any app; simply open cbaij.io in your mobile browser and all games, betting markets, deposits, and withdrawals are fully accessible. The interface adapts automatically to your screen size for a smooth experience.

cbaij's live casino section, powered by Evolution Gaming and Ezugi, offers live dealer versions of Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, and Andar Bahar. Games are streamed in HD with real dealers in real time. Some tables feature English-speaking dealers and BDT-friendly minimum bets suited to Bangladesh players.

cbaij offers a welcome bonus for new players on their first deposit. Bonus details, including the match percentage and maximum bonus amount in BDT, are published on the Promotions page and updated regularly. All bonuses come with clear wagering requirements stated in plain English — check the current offer terms before claiming.

A wagering requirement (also called a playthrough requirement) means you must wager your bonus amount a certain number of times before you can withdraw bonus-derived winnings. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place ৳10,000 in total bets before withdrawing. cbaij states all wagering requirements clearly in the bonus terms.

Yes — cbaij bonuses have an expiry period, which is specified in the individual bonus terms. Typically, welcome bonuses and free spin rewards must be claimed within 7 days of being credited and wagering requirements must be met within 30 days. Expired bonuses are automatically removed from your account without notice.

cbaij rewards regular players through a loyalty programme where you accumulate points with every real-money wager across all game categories — cricket betting, slots, live casino, Aviator, and lottery. Points can be exchanged for bonus credits, free spins, or enhanced withdrawal limits. Higher activity levels unlock VIP tiers with personal account management and faster withdrawal processing.

cbaij is a secure online gaming platform that uses SSL encryption to protect all player data and financial transactions. The site enforces strict KYC verification, responsible gaming safeguards, and transparent bonus terms. Player funds are held separately from operational funds, and our support team is available 24/7 to resolve any account or security concerns.

cbaij uses industry-standard 256-bit SSL encryption on all pages and transactions, meaning your personal details and payment information are encrypted in transit and at rest. We do not store full card numbers on our servers. Two-factor authentication (2FA) is available and recommended for all accounts to add an extra layer of security.

Yes — cbaij offers a self-exclusion tool that allows you to lock your account for a period of 6 months, 1 year, or indefinitely. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact [email protected]. Once activated, self-exclusion cannot be reversed during the chosen period, and cbaij will cease all promotional communications to you.

cbaij provides deposit limits (daily, weekly, monthly), loss limits, session time reminders (reality checks), time-out periods (24 hours to 30 days), and full self-exclusion. All tools are available in Account Settings under Responsible Gaming and take effect immediately. Reductions to limits apply instantly; increases require a 72-hour cooling-off period.