Responsible Gaming
at cbaij
cbaij believes that gaming should always be a source of entertainment — never a source of stress, financial hardship, or harm. This page explains the tools, resources, and support available to every player in Bangladesh who wants to stay in control of their gaming activity.
Six Pillars of Responsible Gaming at cbaij
cbaij has built a comprehensive responsible gaming framework designed to keep every player in Bangladesh safe, informed, and in control at all times.
Set daily, weekly, or monthly deposit caps on your cbaij account to ensure you never spend beyond your personal budget. Limits take effect immediately when reduced and require a 72-hour cooling period when increased — giving you time to reconsider.
Feeling overwhelmed or simply need a break? Activate a time-out of 24 hours, 7 days, or 30 days directly from your account settings. During a time-out, your account is locked for all real-money activity — but you retain access to your account history.
If you feel that gambling is causing harm in your life, you can request a self-exclusion period of 6 months, 1 year, or indefinitely. Once activated, your account is fully disabled and cbaij will suppress any promotional communications for the entire exclusion period.
Enable session reminders that notify you of how long you have been playing and your net win/loss position during that session. Reminders can be set to appear every 15, 30, or 60 minutes — keeping you grounded in the reality of your gaming activity.
Define the maximum amount you are comfortable losing in a day, week, or month. Once your loss limit is reached, cbaij will automatically prevent further wagering for the remainder of that period — protecting you from chasing losses in the heat of the moment.
Our trained support team is available around the clock to help you activate any responsible gaming tool, discuss concerns about your gambling behaviour, or point you toward professional help resources available in Bangladesh. Contact us any time at [email protected].
How to Use cbaij's Responsible Gaming Tools
Every tool described below is available directly within your cbaij account settings. No forms, no delays — you are always in control.
Log in to your cbaij account and navigate to Account → Responsible Gaming → Deposit Limits. Choose your preferred period — daily, weekly, or monthly — and enter your maximum deposit amount in BDT.
Go to Account → Responsible Gaming → Time-Out. Select your desired break duration: 24 hours, 7 days, or 30 days. Your account is locked for real-money activity immediately — no confirmation delay.
Navigate to Account → Responsible Gaming → Self-Exclusion, or email [email protected] directly. Choose 6 months, 1 year, or indefinite exclusion. Your account is fully disabled within 24 hours of your request.
Under Account → Responsible Gaming → Session Reminders, choose a reminder frequency of 15, 30, or 60 minutes. An on-screen notification will appear showing your session duration and net balance change.
Visit Account → Responsible Gaming → Loss Limits and set the maximum amount in BDT you are willing to lose across daily, weekly, or monthly periods. When your limit is hit, cbaij locks betting for the rest of that period.
If you prefer to speak with a person rather than use the self-service tools, our 24/7 live chat and email support team can activate any responsible gaming measure on your behalf. Simply tell us what you need and we will take care of it immediately.
What Does Responsible Gaming Mean?
Responsible gaming means treating online betting and casino games as a form of entertainment — not as a way to earn money, escape problems, or recover from financial losses. The vast majority of cbaij players enjoy our platform safely and within their means. However, for a small number of people, gambling can become a problem.
Problem gambling is not a moral failing — it is a recognised behavioural condition that can affect anyone, regardless of income, education, or background. cbaij is committed to identifying players who may be at risk and providing them with the tools and support they need to regain control.
Healthy gambling looks like this: you set a budget before you start, you stick to it regardless of whether you win or lose, you play for fun, and you stop when you have had enough — not when you run out of money. If your gambling starts to look different from that description, it may be time to use our tools or seek support.
Our Responsible Gaming Commitments
cbaij displays return-to-player (RTP) percentages and house edge information for all slot and casino games so that players can make informed decisions about what they play.
All bonuses and promotional offers on cbaij include clear, plain-English terms. We do not use misleading bonus conditions designed to trap players into wagering beyond their means.
Every member of the cbaij customer support team receives training on how to recognise the signs of problem gambling and how to respond with empathy, practical advice, and appropriate referrals.
cbaij's systems automatically flag accounts that show patterns consistent with problem gambling — such as large rapid deposits, frequent late-night sessions, or significant increases in bet size. Flagged accounts receive a welfare check from our support team.
Deposit limit reductions, time-outs, and self-exclusion requests take effect immediately — not after a waiting period. We never delay protective measures to encourage additional play.
cbaij processes withdrawal requests promptly and does not use tactics designed to discourage players from cashing out their balance. Your winnings are yours to withdraw at any time.
Warning Signs of Problem Gambling
Recognising the warning signs early is the most important step toward getting help. If any of the statements below sound familiar, it may be time to use our tools or speak with our support team.
- You gamble with money you cannot afford to lose, including money set aside for rent, food, or family expenses.
- You feel the urge to place bigger and bigger bets to get the same feeling of excitement.
- You return to gambling shortly after a loss in an attempt to win back what you lost ("chasing losses").
- You lie to family members, friends, or colleagues about how much time or money you spend gambling.
- Gambling causes you significant stress, anxiety, or depression — especially after losing sessions.
- You have borrowed money, sold possessions, or taken out loans to fund gambling activity.
- You find it very difficult to stop once you start, even when you planned only a short session.
- You neglect work, studies, family commitments, or other responsibilities because of gambling.
- You use gambling as a way to escape personal problems, stress, loneliness, or difficult emotions.
- Your gambling sessions frequently extend well past midnight or disrupt your sleep patterns.
- You feel irritable, restless, or anxious when you try to cut down or stop gambling.
- People close to you have expressed concern about your gambling behaviour.
Is Your Gaming Under Control?
The following questions are adapted from internationally recognised problem gambling assessment tools. Answer honestly — this is for your own benefit. If you answer "yes" to three or more questions, we strongly encourage you to use cbaij's responsible gaming tools or seek professional support.
Support Resources for Bangladesh Players
If you need support beyond what cbaij can provide, the following professional resources are available. All contact details are provided as plain text — please reach out directly.
Our in-house responsible gaming specialists are available 24 hours a day, 7 days a week to help you activate any protective tool, discuss your concerns confidentially, or guide you toward appropriate professional support.
The National Institute of Mental Health (NIMH) in Dhaka provides counselling and support services for behavioural health issues, including gambling-related stress and anxiety. Services are available to residents across Bangladesh.
Gamblers Anonymous is a global fellowship of men and women who share their experience and support one another in recovering from a gambling problem. Meetings and resources are available internationally, including for players in Bangladesh.
Kaan Pete Roi is a volunteer-run emotional support and crisis helpline serving Bangladesh. Trained volunteers provide confidential, non-judgmental listening support for anyone experiencing emotional distress, including gambling-related issues.
Sometimes the people closest to us are best positioned to help. If you are concerned about a family member or friend's gambling behaviour, encourage them to contact our support team or a professional counsellor. You can also contact us on their behalf to ask for guidance on how to help.
Licensed counsellors and psychologists in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh offer behavioural therapy for gambling disorders. Cognitive behavioural therapy (CBT) has strong evidence for helping people overcome problem gambling.
Ten Tips for Safe, Enjoyable Gaming
These practical guidelines will help you keep your cbaij experience fun, sustainable, and free from harm — whether you are betting on BPL cricket, spinning slots, or playing live casino.
Enjoy cbaij Responsibly
cbaij offers world-class games and betting markets for players across Bangladesh — and we want every session to be a positive experience. Explore the platform knowing that our responsible gaming tools are always just one tap away.
21+ only. Please gamble responsibly and within your means.